Investor Grievance & ODR

Amaltas Asset Management LLP (“Amaltas”) is committed to the prompt and fair redressal of investor grievances. This page explains how an investor may raise a complaint and the escalation mechanism available under the framework prescribed by the Securities and Exchange Board of India (SEBI).

Step 1 — Raise your concern with Amaltas

In the first instance, investors are requested to address any query, service request or grievance directly to the Portfolio Manager. Complaints are ordinarily resolved within 30 working days of receipt of all information required to redress the complaint.

Step 2 — SEBI SCORES

If your complaint is not resolved to your satisfaction, you may lodge it on SEBI’s SCORES (SEBI Complaint Redress System) portal — a centralised online system through which investors can register complaints against SEBI-registered intermediaries and track their status.Lodge a complaint on the SCORES Portal (https://scores.sebi.gov.in)

Step 3 — SEBI SMART ODR

Where a dispute remains unresolved through the Portfolio Manager or through SCORES, investors may initiate resolution through SEBI’s Online Dispute Resolution (SMART ODR) portal, which provides for online conciliation and online arbitration in the Indian securities market, in terms of the SEBI Master Circular for Online Resolution of Disputes dated 31 July 2023 (as amended from time to time).Access the SMART ODR Portal (https://smartodr.in)

Grievance escalation at a glance

Investors may also write to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai – 400 051.

Amaltas Asset Management LLP — SEBI PMS Registration No. INP000009126 | LLP Registration No. ACH-7969.